Insurance

All co-payments and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients can be considered fraud. Please help us in upholding the law by paying your co-payment at each visit.

Please be aware that some – and perhaps all – of the services you receive may be non-covered or not considered reasonable or necessary by insurers. You must pay for these services in full at the time of visit. The following services, unless included as part of your Intensive Outpatient or PHP treatment, will often not be covered in an outpatient level of care, and you will be responsible for the fees: nutrition services, art therapy, body image therapy, career counseling, and movement therapy groups.

All patients must complete our patient information form before seeing the doctor. We must obtain a copy of your driver’s license and current valid insurance to provide proof of insurance. If you fail to provide us with the correct insurance information in a timely manner, you may be responsible for the balance of a claim.

We will submit your in-network claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not a party to that contract.

If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. I f your insurance company does not pay your claim in 45 days, the balance will automatically be billed to you.

If your account is over 60 days past due, you may be referred to a collections agency and may incur collection fees consistent with the maximum allowable rate in Florida.  Partial payments will not be accepted unless otherwise negotiated in a payment contract. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency and you may be discharged from this practice.

Insurance companies do not cover for missed appointments.  Our policy is to charge a standard fee for missed appointments not canceled twenty-four hours prior to your service.  The missed appointment fee is $35.00 for outpatient services and this does include group therapy.  The missed appointment fee IOP or Day/PHP treatment is $100.00 per day. IOP and PHP, and Day treatment requires a minimum number of hours of attendance per week and if you are unable to attend those hours, you will be discharged from the program.  MHF will accept a written medical note to excuse a missed appointment. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment. You may notify MHF of any schedule changes by calling (239) 434-6596.

Returned checks are costly to you and us. Not only will your bank charge you, we will charge you a fee of $25 and insist on cash or credit card in the future.

Mindful Health is not a provider with Cigna, medicare, Tricare or medicaid. Fees for services will be collected at the time of service for initial intakes and outpatient services. Fees for Intensive Outpatient, PHP Treatment will be collected at the beginning of each treatment month and require a written payment agreement and credit card on file.  As a courtesy, Mindful Health can submit claims for Cigna and your insurance will reimburse you per your plan.Unfortunately, medicare and medicaid claims must be submitted but the patient.

Medicare does not reimburse for out of network services. We are not a Medicare provider. The Mindful Health Foundation will not file claims, appeals, etc. if you are covered by any type of Medicare plan. Your services will be charged directly to you.